Zenner Ltd Costells Meadow Westerham Kent TN 16 1BL Tel. +44 (0)1959 565 707
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© 2018 Zenner Ltd / Zenner Aviation Inc.
Aviation Software
ENNER Z
Zenner Aviation Inc. Camberley Crescent Kingston Ontario K7M 4C5 Tel. 1 613 384 6523
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This is the privacy policy for Zennersoftware.com. Some of our other sites and services have their own privacy policies, these can be found on the site or in the application. Everything that we do is guided by our values – Including how we use the data we collect and store. We use your personal data for many reasons, from understanding how our users use our website, to allow you access to our knowledgebase and to allow us to improve our servies and wesbite. These are the main reasons why we collect and use data about our users: To provide the services you sign up for if and where prompted To allow us to understand how people use our website and services To allow us to secure our website and services We think carefully about our use of personal data, and below you can find the details of what we do to protect your privacy. This policy covers, among other topics : Information about your rights and our obligations Clarity about our dealings with you and transparency about how we collect and use your personal data Commitments on how we protect your personal data Commitments on how we will facilitate your rights and respond to your questions. We will continue to examine how we can provide more clarity to our users about our use of data. About this privacy policy This privacy policy explains how we (Zenner Limited (UK) and Zenner Avaiation Inc (Canada)) collect, use, share and transfer your personal data when you use the services provided on zennersoftware.com (“our site”) . Personal data is any information about you by which you can be identified. This can include information such as: your name, date of birth, email address, postal address, phone number, mobile number; debit card details; information about your device (such as the IP address, which is a numerical code to identify your device that can provide information about the country, region or city where you are based); and information relating to your personal circumstances and how you use our sites and services. Some of our other services have separate privacy policies, these will be displayed on the site or in the application. Sometimes our sites and apps may contain links to third party sites and services. These sites and services have their own privacy policies. If you follow a link to a third party, you should read the privacy policy shown on their site. Who we are and how to contact us The data controller for our sites and applications are Zenner Limited, Costells Meadow, Westerham, Kent, TN16 1BL UK and Zenner Aviation Inc, Camberley Crescent, Kingston, Ontario, K7M 4CS, Canada. This means that we are responsible for deciding how and why we hold and use your personal data. If you want to contact us, you can find our contact details in the “How to contact us” section below. What personal data we collect and how we use it We collect personal data when you sign up for our services and when you browse our sites. This information is used to provide our  services, secure access and analyse how visitors use our sites or apps. When you use our sites we may also use cookies or similar technology to collect extra data, including: your IP address - a numerical code to identify your device and which can provide information about the country, region or city where you are based; your browsing history of the content you have visited on our sites and details of your devices, for example, the unique device ID, unique advertising ID and browsers used to access our content. Some of our services, such as Knowledgebase, may give you the option of providing more information about your preferences, so that we can tailor your experience. We will not collect special categories of data - such as information about your race, political opinions, religion, health or sexual orientation Legal grounds for using your personal data We will only use your personal data where we have a legal ground to do so. We determine the legal grounds based on the purposes for which we have collected and used your personal data. In every case, the legal ground will be one of the following: Consent: For example, where you have provided your consent to receive emails from us. You can withdraw your consent at any time. Our legitimate interests: Where it is necessary for us to understand our users, For example, we will rely on our legitimate interest when we analyse what content has been viewed on our site, so that we can understand how they are used. Performance of a contract with you (or in order to take steps prior to entering into a contract with you): For example, where you have made a purchased from us and we need to use your contact details and payment information in order to process your order. Compliance with law: In some cases, we may have a legal obligation to use or keep your personal data. Updating your personal data and your profile page on our sites Using children’s personal data We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal data about children under 13. Security of your personal data We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage or destruction. You are responsible for choosing a secure password if/when we ask you to set up a password to access parts of our site. You should keep this password confidential and you should choose a password that you do not use on any other site. You should not share your password with anyone else, including anyone who works for us. Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data once with us, we cannot guarantee the security of any personal data sent to our site while still in transit and so you provide it at your own risk. Who we share your personal data with Depending on where you live, we may share your personal data with the the Zenner group of companies currently based in the UK or Canada. For example, if you register an account from Australia, we may hold your data on our systems in the UK and then we may share it with the Zenner Aviation Inc (Canada) for administration purposes. We do not share your personal data with other people or organisations that are not directly linked to us except under the following circumstances: We may share your data with other organisations that provide services on our behalf such as dealing with online payments and other forms of payment processing, ie credit card transactions and preventing fraud. We may reveal your personal data to any law enforcement agency, court, regulator, government authority or other organisation if we are required to do so to meet a legal or regulatory obligation, or otherwise to protect our rights or the rights of anyone else. We may reveal your personal data to any other organisation that buys, or to which we transfer all, or substantially all, of our assets and business. If this sale or transfer takes place, we will use reasonable efforts to try to make sure that the organisation we transfer your personal data to uses it in line with our privacy policy. Any organisations which access your data in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your data and keep to all data privacy laws that apply. We may also independently audit these service providers to make sure that they meet our standards. We will not share your personal data with anyone else for their own marketing purposes. International data transfers Data we collect may be transferred to, stored and processed in any country or territory where one or more of our Zenner group companies  are based or have facilities. While other countries or territories may not have the same standards of data protection as those in your home country, we will continue to protect personal data that we transfer in line with this privacy policy. Whenever we transfer your personal data out of the European Economic Area (EEA), we ensure similar protection and put in place at least one of these safeguards: We will only transfer your personal data to countries that have been found to provide an adequate level of protection for personal data. We may also use specific approved contracts with our service providers that are based in countries outside the EEA. These contracts give your personal data the same protection it has in the EEA . Where we use service providers in the United States, we may transfer personal data to them if they are part of the Privacy Shield scheme, which requires them to provide a similar level of protection of your personal data to what is required in the EEA. If you are located in the EEA, you may contact us for a copy of the safeguards which we have put in place for the transfer of your personal data outside the EEA. How long we keep your personal data We keep your personal data for only as long as we need to. How long we need you personal data depends on what we are using it for, as set out in this privacy policy. For example, we may need to use it to answer your queries about a product or service and as a result may keep personal data while you are still using our product or services. If we no longer need your data, we will delete it or make it anonymous by removing all details that identify you. If we have asked for your permission to process your personal data and we have no other lawful grounds to continue with that processing, and you withdraw your permission, we will delete your personal data. However, when you unsubscribe from marketing communications, we will keep your email address to ensure that we do not send you any marketing in future. Service communications From time to time we may send you service emails, for example, in answer to a technical or sales query You can decide not to receive these emails at any time . Responding to your queries or complaints If you have raised a query or a complaint with us, we may contact you to answer your query or to resolve your complaint. Cookies and similar technology When you visit our sites or when you use our apps, we may collect personal data from you automatically using cookies or similar technology. A cookie is a small file that can be placed on your device that allows us to recognise and remember you. This privacy policy includes our cookie policy, where you can find details of our key advertising partners. We do not collect or use information such as your name, email address, postal address or phone number for personalised online advertising or marketing purposes. We only use cookies to allow us to see who visits out site and what pages they visit and for the correct function and security of our knowledgebase system, we never use cookies for any advertising or supply any data collected to any third parties. Your rights with regard to the personal data that we hold about you You can contact us with regard to the following rights in relation to your personal data: If you would like to have a copy of the personal data we hold on you or if you think that we hold incorrect personal data about you, please write to the Data Protection Officer at Zenner Limited, Costells Meadow, Westerham, Kent, TN16 1BL or Zenner Aviation Inc, Camberley Crescent, Kingston, Ontario, K7M 4CS or email info@zennersoftware.com. We will deal with requests for copies of your personal data or for correction of your personal data within one month. If your request is complicated or if you have made a large number of requests, it may take us longer. We will let you know if we need longer than one month to respond. You will not have to pay a fee to obtain a copy of your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Where you have provided us with consent to use your personal data, you can withdraw this at any time. Where applicable, you may also have a right to receive a machine-readable copy of your personal data. You also have the right to ask us to delete your personal data or restrict how it is used. There may be exceptions to the right to erasure for specific legal reasons which, if applicable, we will set out for you in response to your request. Where applicable, you have the right to object to processing of your personal data for certain purposes. If you want to make any of these requests, please contact info@zennerosftware.com We may need to request specific information from you to help us confirm your identity. Contact us for information about how we use your personal data If you have any questions about how we use your personal data or if you have a concern about how your personal data is used, please contact the Data Protection Officer at Zenner Limited (UK), Costells Meadow, Westerham, Kent, TN16 1BL or Zenner Aviation Inc (Canada),  Camberley Crescent, Kingston, Ontario, K7M 4CS. or, email info@zennersoftware.com Complaints will be dealt with by the Data Protection Manager, and will be responded to within 30 days. If you are not satisfied with the way your concern has been handled, you can refer your complaint to the Information Commissioner’s Office. If you have a question about anything else, please see our Contact us page here.
Zenner Ltd Costells Meadow Westerham, Kent TN 16 1BL Tel. +44 (0)1959 565 707
Zenner Aviation Inc. Camberley Crescent Kingston, Ontario K7M 4C5 Tel. 1 613 384 6523
Zenner Ltd Costells Meadow Westerham Kent TN 16 1BL Tel. +44 (0)1959 565 707
© 2018 Zenner Ltd / Zenner Aviation Inc.
Zenner Aviation Inc. Camberley Crescent Kingston Ontario K7M 4C5 Tel. 1 613 384 6523
This   is   the   privacy   policy   for   Zennersoftware.com.   Some   of   our other   sites   and   services   have   their   own   privacy   policies,   these can be found on the site or in the application. Everything   that   we   do   is   guided   by   our   values   –   Including   how we use the data we collect and store. We     use     your     personal     data     for     many     reasons,     from understanding   how   our   users   use   our   website,   to   allow   you access   to   our   knowledgebase   and   to   allow   us   to   improve   our servies and wesbite. These    are    the    main    reasons    why    we    collect    and    use    data about our users: To provide the services you sign up for if and where prompted To   allow   us   to   understand   how   people   use   our   website   and services, To allow us to secure our website and services We   think   carefully   about   our   use   of   personal   data,   and   below you   can   find   the   details   of   what   we   do   to   protect   your   privacy. This policy covers, among other topics : Information about your rights and our obligations Clarity   about   our   dealings   with   you   and   transparency   about how we collect and use your personal data Commitments on how we protect your personal data Commitments    on    how    we    will    facilitate    your    rights    and respond to your questions. We   will   continue   to   examine   how   we   can   provide   more   clarity to our users about our use of data. About this privacy policy This   privacy   policy   explains   how   we   (Zenner   Limited   (UK)   and Zenner   Avaiation   Inc   (Canada))   collect,   use,   share   and   transfer your   personal   data   when   you   use   the   services   provided   on zennersoftware.com (“our site”) . Personal   data   is   any   information   about   you   by   which   you   can be identified. This can include information such as: your    name,    date    of    birth,    email    address,    postal    address, phone number, mobile number; debit card details; information   about   your   device   (such   as   the   IP   address,   which is   a   numerical   code   to   identify   your   device   that   can   provide information   about   the   country,   region   or   city   where   you   are based); and information   relating   to   your   personal   circumstances   and   how you use our sites and services. Some    of    our    other    services    have    separate    privacy    policies, these will be displayed on the site or in the application. Sometimes   our   sites   and   apps   may   contain   links   to   third   party sites   and   services.   These   sites   and   services   have   their   own privacy   policies.   If   you   follow   a   link   to   a   third   party,   you   should read the privacy policy shown on their site. Who we are and how to contact us The   data   controller   for   our   sites   and   applications   are   Zenner Limited,   Costells   Meadow,   Westerham,   Kent,   TN16   1BL   UK   and Zenner   Aviation   Inc,   Camberley   Crescent,   Kingston,   Ontario, K7M   4CS,   Canada.   This   means   that   we   are   responsible   for deciding   how   and   why   we   hold   and   use   your   personal   data.   If you   want   to   contact   us,   you   can   find   our   contact   details   in   the “How to contact us” section below. What personal data we collect and how we use it We   collect   personal   data   when   you   sign   up   for   our   services and   when   you   browse   our   sites.   This   information   is   used   to provide   our      services,   secure   access   and   analyse   how   visitors use our sites or apps. When   you   use   our   sites   we   may   also   use   cookies   or   similar technology to collect extra data, including: your   IP   address   -   a   numerical   code   to   identify   your   device   and which   can   provide   information   about   the   country,   region   or city where you are based; your   browsing   history   of   the   content   you   have   visited   on   our sites    and    details    of    your    devices,    for    example,    the    unique device   ID,   unique   advertising   ID   and   browsers   used   to   access our content. Some   of   our   services,   such   as   Knowledgebase,   may   give   you the     option     of     providing     more     information     about     your preferences, so that we can tailor your experience. We    will    not    collect    special    categories    of    data    -    such    as information   about   your   race,   political   opinions,   religion,   health or sexual orientation Legal grounds for using your personal data We   will   only   use   your   personal   data   where   we   have   a   legal ground   to   do   so.   We   determine   the   legal   grounds   based   on the    purposes    for    which    we    have    collected    and    used    your personal   data.   In   every   case,   the   legal   ground   will   be   one   of the following: Consent:   For   example,   where   you   have   provided   your   consent to   receive   emails   from   us.   You   can   withdraw   your   consent   at any time. Our    legitimate    interests:    Where    it    is    necessary    for    us    to understand    our    users,    For    example,    we    will    rely    on    our legitimate   interest   when   we   analyse   what   content   has   been viewed   on   our   site,   so   that   we   can   understand   how   they   are used. Performance   of   a   contract   with   you   (or   in   order   to   take   steps prior   to   entering   into   a   contract   with   you):   For   example,   where you   have   made   a   purchased   from   us   and   we   need   to   use   your contact   details   and   payment   information   in   order   to   process your order. Compliance   with   law:   In   some   cases,   we   may   have   a   legal obligation to use or keep your personal data. Updating   your   personal   data   and   your   profile   page   on   our sites Using children’s personal data We   do   not   aim   any   of   our   products   or   services   directly   at children   under   the   age   of   13   and   we   do   not   knowingly   collect personal data about children under 13. Security of your personal data We       have       implemented       appropriate       technical       and organisational   controls   to   protect   your   personal   data   against unauthorised   processing   and   against   accidental   loss,   damage or    destruction.    You    are    responsible    for    choosing    a    secure password   if/when   we   ask   you   to   set   up   a   password   to   access parts   of   our   site.   You   should   keep   this   password   confidential and   you   should   choose   a   password   that   you   do   not   use   on any    other    site.    You    should    not    share    your    password    with anyone      else,      including      anyone      who      works      for      us. Unfortunately,    sending    information    via    the    internet    is    not completely   secure.   Although   we   will   do   our   best   to   protect your   personal   data   once   with   us,   we   cannot   guarantee   the security   of   any   personal   data   sent   to   our   site   while   still   in transit and so you provide it at your own risk. Who we share your personal data with Depending   on   where   you   live,   we   may   share   your   personal data   with   the   the   Zenner   group   of   companies   currently   based in   the   UK   or   Canada.   For   example,   if   you   register   an   account from   Australia,   we   may   hold   your   data   on   our   systems   in   the UK   and   then   we   may   share   it   with   the   Zenner   Aviation   Inc (Canada) for administration purposes. We   do   not   share   your   personal   data   with   other   people   or organisations   that   are   not   directly   linked   to   us   except   under the following circumstances: We   may   share   your   data   with   other   organisations   that   provide services   on   our   behalf   such   as   dealing   with   online   payments and    other    forms    of    payment    processing,    ie    credit    card transactions and preventing fraud. We   may   reveal   your   personal   data   to   any   law   enforcement agency,     court,     regulator,     government     authority     or     other organisation   if   we   are   required   to   do   so   to   meet   a   legal   or regulatory   obligation,   or   otherwise   to   protect   our   rights   or   the rights of anyone else. We   may   reveal   your   personal   data   to   any   other   organisation that   buys,   or   to   which   we   transfer   all,   or   substantially   all,   of our   assets   and   business.   If   this   sale   or   transfer   takes   place,   we will    use    reasonable    efforts    to    try    to    make    sure    that    the organisation   we   transfer   your   personal   data   to   uses   it   in   line with our privacy policy. Any   organisations   which   access   your   data   in   the   course   of providing    services    on    our    behalf    will    be    governed    by    strict contractual   restrictions   to   make   sure   that   they   protect   your data   and   keep   to   all   data   privacy   laws   that   apply.   We   may   also independently   audit   these   service   providers   to   make   sure   that they meet our standards. We   will   not   share   your   personal   data   with   anyone   else   for their own marketing purposes. International data transfers Data   we   collect   may   be   transferred   to,   stored   and   processed in   any   country   or   territory   where   one   or   more   of   our   Zenner group   companies      are   based   or   have   facilities.   While   other countries   or   territories   may   not   have   the   same   standards   of data    protection    as    those    in    your    home    country,    we    will continue   to   protect   personal   data   that   we   transfer   in   line   with this privacy policy. Whenever   we   transfer   your   personal   data   out   of   the   European Economic   Area   (EEA),   we   ensure   similar   protection   and   put   in place at least one of these safeguards: We   will   only   transfer   your   personal   data   to   countries   that   have been   found   to   provide   an   adequate   level   of   protection   for personal data. We   may   also   use   specific   approved   contracts   with   our   service providers   that   are   based   in   countries   outside   the   EEA.   These contracts   give   your   personal   data   the   same   protection   it   has   in the EEA . Where   we   use   service   providers   in   the   United   States,   we   may transfer   personal   data   to   them   if   they   are   part   of   the   Privacy Shield   scheme,   which   requires   them   to   provide   a   similar   level of   protection   of   your   personal   data   to   what   is   required   in   the EEA. If   you   are   located   in   the   EEA,   you   may   contact   us   for   a   copy   of the   safeguards   which   we   have   put   in   place   for   the   transfer   of your personal data outside the EEA. How long we keep your personal data We   keep   your   personal   data   for   only   as   long   as   we   need   to. How   long   we   need   you   personal   data   depends   on   what   we   are using   it   for,   as   set   out   in   this   privacy   policy.   For   example,   we may   need   to   use   it   to   answer   your   queries   about   a   product   or service   and   as   a   result   may   keep   personal   data   while   you   are still   using   our   product   or   services.   If   we   no   longer   need   your data,   we   will   delete   it   or   make   it   anonymous   by   removing   all details   that   identify   you.   If   we   have   asked   for   your   permission to   process   your   personal   data   and   we   have   no   other   lawful grounds   to   continue   with   that   processing,   and   you   withdraw your   permission,   we   will   delete   your   personal   data.   However, when   you   unsubscribe   from   marketing   communications,   we will   keep   your   email   address   to   ensure   that   we   do   not   send you any marketing in future. Service communications From    time    to    time    we    may    send    you    service    emails,    for example, in answer to a technical or sales query You can decide not to receive these emails at any time . Responding to your queries or complaints If   you   have   raised   a   query   or   a   complaint   with   us,   we   may contact     you     to     answer     your     query     or     to     resolve     your complaint. Cookies and similar technology When   you   visit   our   sites   or   when   you   use   our   apps,   we   may collect   personal   data   from   you   automatically   using   cookies   or similar   technology.   A   cookie   is   a   small   file   that   can   be   placed on your device that allows us to recognise and remember you. This   privacy   policy   includes   our   cookie   policy,   where   you   can find details of our key advertising partners. We    do    not    collect    or    use    information    such    as    your    name, email     address,     postal     address     or     phone     number     for personalised online advertising or marketing purposes. We   only   use   cookies   to   allow   us   to   see   who   visits   out   site   and what   pages   they   visit   and   for   the   correct   function   and   security of   our   knowledgebase   system,   we   never   use   cookies   for   any advertising or supply any data collected to any third parties. Your   rights   with   regard   to   the   personal   data   that   we   hold about you You    can    contact    us    with    regard    to    the    following    rights    in relation to your personal data: If   you   would   like   to   have   a   copy   of   the   personal   data   we   hold on   you   or   if   you   think   that   we   hold   incorrect   personal   data about    you,    please    write    to    the    Data    Protection    Officer    at Zenner   Limited,   Costells   Meadow,   Westerham,   Kent,   TN16   1BL or   Zenner   Aviation   Inc,   Camberley   Crescent,   Kingston,   Ontario, K7M   4CS   or   email   info@zennersoftware.com.   We   will   deal   with requests   for   copies   of   your   personal   data   or   for   correction   of your    personal    data    within    one    month.    If    your    request    is complicated   or   if   you   have   made   a   large   number   of   requests, it   may   take   us   longer.   We   will   let   you   know   if   we   need   longer than   one   month   to   respond.   You   will   not   have   to   pay   a   fee   to obtain   a   copy   of   your   personal   data   (or   to   exercise   any   of   the other    rights).    However,    we    may    charge    a    reasonable    fee    if your request is clearly unfounded, repetitive or excessive. Where    you    have    provided    us    with    consent    to    use    your personal data, you can withdraw this at any time. Where    applicable,    you    may    also    have    a    right    to    receive    a machine-readable copy of your personal data. You   also   have   the   right   to   ask   us   to   delete   your   personal   data or   restrict   how   it   is   used.   There   may   be   exceptions   to   the   right to   erasure   for   specific   legal   reasons   which,   if   applicable,   we will    set    out    for    you    in    response    to    your    request.    Where applicable,   you   have   the   right   to   object   to   processing   of   your personal data for certain purposes. If   you   want   to   make   any   of   these   requests,   please   contact info@zennerosftware.com We   may   need   to   request   specific   information   from   you   to   help us confirm your identity. Contact   us   for   information   about   how   we   use   your   personal data.    If    you    have    any    questions    about    how    we    use    your personal    data    or    if    you    have    a    concern    about    how    your personal    data    is    used,    please    contact    the    Data    Protection Officer   at   Zenner   Limited   (UK),   Costells   Meadow,   Westerham, Kent,   TN16   1BL   or   Zenner   Aviation   Inc   (Canada),      Camberley Crescent,       Kingston,       Ontario,       K7M       4CS.       or,       email info@zennersoftware.com Complaints   will   be   dealt   with   by   the   Data   Protection   Manager, and will be responded to within 30 days. If   you   are   not   satisfied   with   the   way   your   concern   has   been handled,    you    can    refer    your    complaint    to    the    Information Commissioner’s Office. If   you   have   a   question   about   anything   else,   please   see   our Contact us page here .
Zenner Ltd Costells Meadow Westerham, Kent TN 16 1BL Tel. +44 (0)1959 565 707
Zenner Aviation Inc. Camberley Crescent Kingston, Ontario K7M 4C5 Tel. 1 613 384 6523
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